Return Policy

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Overview

At waxmyglowia, we provide event decor rental services. This Return Policy outlines the procedures and conditions for returning rented items after your event.

Rental Period

Standard rental periods are as follows:

• Standard rental: 24-hour period from delivery to pickup
• Extended rental: Available for multi-day events at additional cost
• Weekend rental: Friday delivery with Monday pickup

All items must be ready for pickup at the agreed-upon time. Late returns may incur additional fees.

Return Procedures

Our team handles all pickup and return logistics:

• We will collect all rented items at the scheduled pickup time
• Items should be gathered in the designated pickup area
• No cleaning is required, but items should be free of excessive debris
• All components and accessories must be returned together
• Notify us immediately if any items are damaged or missing

Item Condition

We understand that normal wear and tear occurs during events:

• Minor wear and tear is expected and included in the rental price
• Items should be returned in the same condition as delivered
• Significant damage will be assessed and charged accordingly
• Lost or stolen items will be charged at replacement cost

Damage Assessment

If items are returned with damage beyond normal wear:

• We will document the damage with photos and descriptions
• You will receive an itemized damage assessment within 48 hours
• Charges will be deducted from your security deposit if applicable
• Additional charges may apply for damage exceeding the deposit

Cancellation Policy

If you need to cancel your rental:

• 30+ days before event: Full refund minus processing fee
• 15-29 days before event: 50% refund
• Less than 14 days before event: No refund, but credit toward future rental
• Cancellations due to weather or emergencies will be evaluated case by case

Deposit Refunds

Security deposits are refundable:

• Deposits are refunded within 7-10 business days after item return
• Refunds are issued to the original payment method
• Deductions for damage or missing items will be itemized
• You will receive a detailed statement with your refund

Late Returns

Items not ready for pickup at the scheduled time:

• Grace period of 1 hour is provided at no charge
• After grace period: Additional rental day charged at 50% of daily rate
• Items not returned within 48 hours may be reported as stolen

Weather and Emergencies

In case of severe weather or emergencies:

• Contact us immediately to discuss alternative arrangements
• We will work with you to reschedule pickup when safe
• No additional fees for weather-related delays beyond your control
• Items must be protected from weather damage to the best of your ability

Contact for Returns

For questions about returns or to report issues:

Waxmyglowia

1211 S Western Ave, Chicago, IL 60608, United States

Phone: +17736916906

Email: hello@waxmyglowia.world

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